Bella Neko uses UPS or the United States Postal Service for domestic and international delivery.
Every effort will be made to ensure your package is shipped within 3-5 business days after placing the order. After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate, though, and doesn’t include weekends or holidays.
Expedited shipping is available at an additional cost and will receive priority with many being shipped the same day.
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.
Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues.
When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refund for packages that state being delivered.
Shipping fees are non-refundable.
The rates may vary for international orders depending on where you live, certain countries add fees after the package has been accepted there. We are not responsible for these additional costs. The shipping rate will be displayed during checkout, before you submit payment. Shipping can also take up to 30 days.